Course Information


BSB30115 - Certificate III in Business

Course Overview

Course Description
If you work as a small business support person, this is the ideal course to bring you up to speed with the latest business and computing skills. It will help you become more efficient in your day-to-day operations and improve your confidence in dealing with business regulations. The learning is practical and hands on, giving you step-by-step instructions, gradually building skills in a self-paced manner.

Course requirements
This course requires a total of 12 units with 1 core unit and 11 elective units to be completed.

Entry Requirements
There are no entry requirements for this qualification.

Qualification
On successfully completion of this course you will receive a Nationally Recognised Qualfication in BSB30415 Certificate III in Business.

apply now

BSB30115 - Certificate III in Business

Course Overview

 

Course Description
If you work as a small business support person, this is the ideal course to bring you up to speed with the latest business and computing skills. It will help you become more efficient in your day-to-day operations and improve your confidence in dealing with business regulations. The learning is practical and hands on, giving you step-by-step instructions, gradually building skills in a self-paced manner.

Course requirements
This course requires a total of 12 units with 1 core unit and 11 elective units to be completed.

Entry Requirements
There are no entry requirements for this qualification.

Qualification
On successfully completion of this course you will receive a Nationally Recognised Qualfication in BSB30415 Certificate III in Business

Course Units

Core Units
BSBWHS302 Apply knowledge of WHS legislation in the workplace
This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.

This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.

Elective Units
BSBCMM301 Process customer complaints
This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

BSBCUS301 Deliver and monitor a service to customers
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

BSBINM301 Organise workplace information
This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.

It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.

BSBITU311 Use simple relational databases
This unit describes the skills and knowledge required to use simple two-table relational databases with reports and queries, for storage and retrieval of information.

It applies to individuals that may provide administrative support and analysis within an enterprise, or may be independently responsible for storage, retrieval and simple analysis of data relating to their own work roles.

BSBITU312 Create electronic presentations
This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.

It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

BSBITU313 Design and produce digital text documents
This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms.

It applies to individuals who possess fundamental skills in digital device operation, and basic skills in operation of word processing applications. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own digital documents.

BSBITU314 Design and produce spreadsheets
This unit describes the skills and knowledge required to develop spreadsheets through the use of both cloud-based and non-cloud based spreadsheet applications.

It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision. These individuals are generally required to have intermediate knowledge and understanding of a number of spreadsheet applications.

BSBITU306 Design and produce business documents
This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
BSBITU309 Produce desktop published documents
This unit describes the skills and knowledge required to design and produce desktop published documents.

It applies to individuals who work in a range of environments, which may include providing administrative support within an enterprise, or who may be technical or knowledge experts responsible for production of their own documents.

BSBWOR301 Organise personal work priorities and development
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

BSBWRT301 Write simple documents
This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

Material and Assessments
How will I be assessed

8DN has built its assessments to be user friendly, fully compliant and not repetitive. We have experienced trainer that have many industry experience. Our assessments are quality not quantity as we believe if you can demonstrate it, have

There are no formal exams that you need to sit.

Materials

8DN Education has the relevant resources to equip students with the following: -
• Student Handbook
• Learner guides including reference material and learning activities
• Learning and assessment material and tools hard and soft copy
• Text book referencing
• Any other resources stipulated in each unit of competency and / or the Training Package

Assessment
At 8DN an assessment is conducted using a combination of;
• Written Knowledge Assessment: The learner is required to provide a written response to a range of questions relating to required knowledge of the units of competency. These would generally be short answer response activities and may include other questioning methods including multiple-choice.
• Research Tasks: The learner is required to undertake research within their own workplace and the available reference material and provide a written response to each question. These assessment activities are usually short to medium answer response activities. The responses provided by the learner will largely be specific to their workplace.
• Case Study Response: The learner is required to provide a written response to a situation presented in a case study scenario. This will usually require the learner to consider carefully the situation presented, undertake some research to inform their response and then to propose their recommended actions.
• Workplace Log book: The learner is required to record details of their work activity completed during the work placement. These details are recorded against specified tasks which are predesigned for the learner to complete. This forms an important part of the assessment evidence as it often includes critical evidence that is otherwise difficult for the assessor to observe.
• Supervisor Feedback: The assessor will periodically engage with workplace supervisors to seek their feedback about the learner’s performance. This is undertaken as an interview with a duration of approximately 15 to 20 minutes. This interview can be undertaken over the phone or face to face. Feedback from a supervisor is recorded into the assessment record.
• Workplace Observation: The learner will be observed performing specific tasks in their day-to-day work activities. The assessor will attend the workplace and observe the learner performing tasks relevant to the units of competency being assessed. The learner will be briefed on these observation activities in events and is required to make arrangements to undertake these activities when the assessor is in attendance at the workplace.
Re-assessment
Learners who are assessed as not yet competent are to be provided with detailed verbal and written feedback to assist them to identify the gaps in their knowledge and skills to be addressed through further training. These learners are to be provided with additional training and learning support to target their specific gaps in knowledge and/or skills and prepare them for additional assessment.

It is the policy of 8DNto provide three opportunities for additional training and re-assessment at no additional cost to the learner or employer. Learners who require additional training and re-assessment after they have exhausted their three opportunities will be required to pay a fee for additional training and re-assessment. Please refer to the current fee schedule to identify the re-assessment fee.

Learner’s requiring additional learning support are to be brought to the attention of 8DN management, so the progress of the learner can be monitored closely and additional support services can be applied well before it becomes necessary to impose an additional fee for re-assessment. Where learners repeatedly do not demonstrate competence following significant learning and assessment support, a learner’s enrolment can be determined through mutual agreement.

Career Opportunities

Occupations
• Office Clerk
• Office Administrator
• Receptionist
• Word Processing Operator
• Information Officer
• Data Entry Operator
• Customer Service Officer
• Payroll Officer
• Clerical Officer

BSB30415 - Certificate III in Business Administration

Course Overview

Course Description
With our Certificate III in Business Administration, you'll learn fundamental administrative skills that will make you a valuable member of the office team. You'll learn how to organise meetings, produce business documents and spreadsheets, and prepare presentations. It provides skills including communicating in business, using business technology, producing workplace documentation as well as bookkeeping. The learning will be practical and hands on, giving you useful workplace skills.

Course requirements
To complete this course you will have to successfully complete 2 core units, 7 admin units and 4 elective units, which in total 13 units needs to be completed.

Entry Requirements
There are no entry requirements for this qualification.
Applicants must be able to demonstrate competency in basic written and spoken English.

Qualification
On successfully completion of this course you will receive a Nationally Recognised Qualification in BSB30415 Certificate III in Business Administration.

apply now

BSB30415 - Certificate III in Business Administration

Course Overview

Course Description
With our Certificate III in Business Administration, you'll learn fundamental administrative skills that will make you a valuable member of the office team. You'll learn how to organise meetings, produce business documents and spreadsheets, and prepare presentations. It provides skills including communicating in business, using business technology, producing workplace documentation as well as bookkeeping. The learning will be practical and hands on, giving you useful workplace skills.

Job roles
Possible job outcomes for graduates include accounts receivable clerk, accounts payable clerk, clerk, data entry operator, junior personal assistant, receptionist, office administration assistant, office administrator or word processing operator.

Course requirements
To complete this course you will have to successfully complete 2 core units, 7 admin units and 4 elective units, which in total 13 units needs to be completed.

Entry Requirements
There are no entry requirements for this qualification.
Applicants must be able to demonstrate competency in basic written and spoken English

Qualification
On successfully completion of this course you will receive a Nationally Recognised Qualification in BSB30415 Certificate III in Business Administration.

Course Units

Core Units
BSBITU307 Develop keyboarding speed and accuracy
This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques.

It applies to individuals operating in a range of environments who are required to enter text and data with speed and accuracy. Individuals may provide administrative support within an organisation, or may be technical/knowledge experts responsible for production of their own word processed documents.

BSBWHS201 Contribute to health and safety of self and others
This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.

It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

Elective Units
BSBADM307 Organise schedules
his unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.

BSBITU312 Create electronic presentations
This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.

It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

BSBITU313 Design and produce digital text documents
This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms.

It applies to individuals who possess fundamental skills in digital device operation, and basic skills in operation of word processing applications. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own digital documents.

BSBITU314 Design and produce spreadsheets
This unit describes the skills and knowledge required to develop spreadsheets through the use of both cloud-based and non-cloud based spreadsheet applications.

It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision. These individuals are generally required to have intermediate knowledge and understanding of a number of spreadsheet applications.

BSBITU306 Design and produce business documents
This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

BSBITU309 Produce desktop published documents
This unit describes the skills and knowledge required to design and produce desktop published documents.

It applies to individuals who work in a range of environments, which may include providing administrative support within an enterprise, or who may be technical or knowledge experts responsible for production of their own documents.

BSBWRT301 Write simple documents
This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

BSBCMM301 Process customer complaints
This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

BSBCUS301 Deliver and monitor a service to customers
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

BSBINM301 Organise workplace information
This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.

It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.

BSBWOR301 Organise personal work priorities and development
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

Material and Assessments
How will I be assessed

8DN has built its assessments to be user friendly, fully compliant and not repetitive. We have experienced trainer that have many industry experience. Our assessments are quality not quantity as we believe if you can demonstrate it, have

There are no formal exams that you need to sit.

Materials

8DN Education has the relevant resources to equip students with the following: -
• Student Handbook
• Learner guides including reference material and learning activities
• Learning and assessment material and tools hard and soft copy
• Text book referencing
• Any other resources stipulated in each unit of competency and / or the Training Package

Assessment

At 8DN an assessment is conducted using a combination of;
• Written Knowledge Assessment: The learner is required to provide a written response to a range of questions relating to required knowledge of the units of competency. These would generally be short answer response activities and may include other questioning methods including multiple-choice.
• Research Tasks: The learner is required to undertake research within their own workplace and the available reference material and provide a written response to each question. These assessment activities are usually short to medium answer response activities. The responses provided by the learner will largely be specific to their workplace.
• Case Study Response: The learner is required to provide a written response to a situation presented in a case study scenario. This will usually require the learner to consider carefully the situation presented, undertake some research to inform their response and then to propose their recommended actions.
• Workplace Log book: The learner is required to record details of their work activity completed during the work placement. These details are recorded against specified tasks which are predesigned for the learner to complete. This forms an important part of the assessment evidence as it often includes critical evidence that is otherwise difficult for the assessor to observe.
• Supervisor Feedback: The assessor will periodically engage with workplace supervisors to seek their feedback about the learner’s performance. This is undertaken as an interview with a duration of approximately 15 to 20 minutes. This interview can be undertaken over the phone or face to face. Feedback from a supervisor is recorded into the assessment record.
• Workplace Observation: The learner will be observed performing specific tasks in their day-to-day work activities. The assessor will attend the workplace and observe the learner performing tasks relevant to the units of competency being assessed. The learner will be briefed on these observation activities in events and is required to make arrangements to undertake these activities when the assessor is in attendance at the workplace.

Re-assessment
Learners who are assessed as not yet competent are to be provided with detailed verbal and written feedback to assist them to identify the gaps in their knowledge and skills to be addressed through further training. These learners are to be provided with additional training and learning support to target their specific gaps in knowledge and/or skills and prepare them for additional assessment.

It is the policy of 8DNto provide three opportunities for additional training and re-assessment at no additional cost to the learner or employer. Learners who require additional training and re-assessment after they have exhausted their three opportunities will be required to pay a fee for additional training and re-assessment. Please refer to the current fee schedule to identify the re-assessment fee.

Learner’s requiring additional learning support are to be brought to the attention of 8DN management, so the progress of the learner can be monitored closely and additional support services can be applied well before it becomes necessary to impose an additional fee for re-assessment. Where learners repeatedly do not demonstrate competence following significant learning and assessment support, a learner’s enrolment can be determined through mutual agreement.

Course Structure
TBA

Course Fees
TBA

Career Opportunities

Occupations
• Office Clerk
• Office Administrator
• Receptionist
• Data Entry Operator
• Word Processing Operator
• Secretary,
• Junior Personal Assistant
• Credits/Returns Office
• Accounts Officer
• Administrative Assistant
• Payroll Officer